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Post Info TOPIC: Any experience with Roof Manufacturers Algae Resistant Warranty Claims?


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Date: Sep 13, 2011
Any experience with Roof Manufacturers Algae Resistant Warranty Claims?
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Well  I've been spending so much time here educating myself on roof cleaning, I figure it's about time to post something.  I'm in Houston, and from what it looks like, there have been a few guys get out of the business lately from around here.  This is a big city and there are over 700,000 homes in town, and most of them either have algae or will soon have it.  Hopefully there is room for one more roof cleaner.  I've been in the roofing business for 27 years and with the drought and economy, we seen some slow months this year.  I've got hundreds of homes that are less than 10 years old that we installed Algae Resistant Roofs that have algae on them and still under warranty (typical manufacturer's warranty for AR is 10 years).  I've started contacting my past customers and have assisted in submitting some claims for cleaning. That is my business plan to get into cleaning and once that is off the ground, I'll try to drum up some other roofs to clean.  Most of the manufactures state they will take 6 - 8 weeks to process claims, in the meantime I'll be building my trailer, setting up accounts with Univar, purchasing equipment /supplies from Bob and/or Lori, spending countless hours on the forum, etc, etc, etc...

Do any of you guys have any experience with dealing with roofing manufacturers (GAF, OC, Tamko & Certainteed) for warranty claims to clean roofs?



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Date: Sep 13, 2011
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Did 2 last year. In both cases they contacted me. Found me on the web,due to the great SEO here at RCIA. Get your site set up right, or possibly call the manufacturers and give them your contact info.



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Guest

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Date: Sep 13, 2011
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We recently did one. The roof was only 2 years old. We were contacted by the homeowner, and they took care of the claim. The homeowner paid us and submitted our bill for their reimbursement.

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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Date: Sep 13, 2011
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Some good ideas Tom Welcome aboard! Glad to see you became a premium member right away, shows your a standup guy!

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Guest

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Date: Sep 14, 2011
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Thanks for the replies!
I've talked with a couple of the claims departments (Tamko and Gaf) and they said to furnish an estimate with the claim, which I have, so hopefully they will pay off that estimate or come close. Sounds like a good idea to contact the manufacturer to see if I can become a preferred cleaner. In the past, I've just passed on the AR claims and most homeowners don't know who to call and the manufacturers were of little help in suggesting roof cleaners. So far I've helped 20 past customers file the claims and I'm in a wait and see mode to how they will close these.

Becoming a Premium Member was a no-brainer! Where else could I get so much info? No where!

Tom

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guest

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Date: Sep 14, 2011
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2 homeowners that I talked to said their shingle manufacturer required them to remove shingles to send to them before any warranty work was done. Any of you come across this or was the person they talked to trying to make it inconvenient for them to have their roof cleaned via their warranty?

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Date: Sep 14, 2011
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Tamko requires two shingles to be removed but will pay up to $100.00 for a contractor to remove them. GAF (which bought ELK in 2008) only requires proof of purchase (suppliers invoice, contract, etc..), if you can't provide proof of purchase, then they require two shingles and will pay up to $50.00. It definitely makes it an inconvenience, but since I'm a roofer, it's another revenue source. They also require photos of the affected area.

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Guest

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Date: Sep 14, 2011
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that is a quick answer! I have to find my paperwork and see what brand of shingle I have. thanks for a quick reply this is a nice website to look around in.

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Ralph


Guest

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Date: Sep 14, 2011
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Ralph,
9 years ago in Texas, Algae Resistant roofs were optional, NOT ALL roofs came with AR warranties. Today all shingles marketed in Houston are AR and some of the AR shingles work for over 10 years. When you find your paperwork, make sure you purchased AR shingles. Not sure if all shingles in Florida were AR 9 years ago. Then my suggestion is to hire a professional to clean your roof.


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Guest

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Date: Sep 14, 2011
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Tom
You can edit your signature to add a live link to your website or blogs etc., if your unsure how to do it I can take care of it for you.
Your allowed up to 4 links in your signature.
Welcome to RCIA!
Kim R.

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