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Post Info TOPIC: I must be doing somthing right!


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Posts: 1998
Date: Sep 28, 2011
RE: I must be doing somthing right!
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Do you have a law practice as well?

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Charlies Roof Cleaning

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                SERVING BOTH NASSAU AND SUFFOLK COUNTY

               FREE ESTIMATES / SATISFACTION GUARANTEED!

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Roof Cleaning Institute of America Premium Member/MODERATOR

Status: Offline
Posts: 744
Date: Sep 28, 2011
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As most here agree that SM is nothing but a PIA, it at least paid for itself with a lot of head aches! Too many leads that don't work, too many leads where the customers states they weren't looking for that service and the list goes on. Try to get a refund for a bad lead. I only got one and it took a 15 min. phone call. SM is full of nothing but cheap tire kickers!

I turned it off as long as I could and that took a phone call. It won't turn on until January and come January, I will do it again. Cancel? That is an option but I am trying to send a message. I would hope those reading this post who also know what SM is all about would voice their opinion with SM "no customer service"! Below is a reply I got to an email I sent them. This was received on 9/7. No further response from SM to this date. All they care about is the money they get from the sign up fee and the leads. Nothing more.

Dear Brett,

             Thank you for your email. My name is Bill and I will be assisting you today.

 We take your comments, questions and concerns very seriously. In order to provide you the best possible service I have forwarded your email to our Customer Experience Management Team. A senior member of our staff will review your account and attempt to contact you to review your account.

 Once again we thank you for this opportunity to address all of your questions. Please be expecting a call from us regarding your ServiceMagic account.

 I want to thank you for being a member of ServiceMagic, and we look forward to speaking with you.

 

Best Regards,

Bill Coye
Customer Service Specialist
Phone:  877.947.3639
Fax:  866.420.7881
www.servicemagic.com



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540-949-6277

Serving East & West of the Blue Ridge

West Virginia Counties
Pendleton, Pocahontas & Randolph


Roof Cleaning Virginia



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 2065
Date: Sep 28, 2011
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Roof Cleaning Virginia 540-949-6277 wrote:

As most here agree that SM is nothing but a PIA, it at least paid for itself with a lot of head aches! Too many leads that don't work, too many leads where the customers states they weren't looking for that service and the list goes on. Try to get a refund for a bad lead. I only got one and it took a 15 min. phone call. SM is full of nothing but cheap tire kickers!

I turned it off as long as I could and that took a phone call. It won't turn on until January and come January, I will do it again. Cancel? That is an option but I am trying to send a message. I would hope those reading this post who also know what SM is all about would voice their opinion with SM "no customer service"! Below is a reply I got to an email I sent them. This was received on 9/7. No further response from SM to this date. All they care about is the money they get from the sign up fee and the leads. Nothing more.

Dear Brett,

             Thank you for your email. My name is Bill and I will be assisting you today.

 We take your comments, questions and concerns very seriously. In order to provide you the best possible service I have forwarded your email to our Customer Experience Management Team. A senior member of our staff will review your account and attempt to contact you to review your account.

 Once again we thank you for this opportunity to address all of your questions. Please be expecting a call from us regarding your ServiceMagic account.

 I want to thank you for being a member of ServiceMagic, and we look forward to speaking with you.

 

Best Regards,

Bill Coye
Customer Service Specialist
Phone:  877.947.3639
Fax:  866.420.7881
www.servicemagic.com


 goodpost As I said, I have never heard anything good about SM.

I have heard duplicate stories to yours by guys who tried SM though. So that must be common practice with SM?



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Serving Englewood Rotonda North Port Cape Haze Venice Port Charlotte Punta Gorda Boca Grande Charlotte and Southern Sarasota Counties in Florida.

941-698-1959
www.bergmanroofcleaning.com

 http://www.youtube.com/watch?v=4RNlN3R7CqI



Guest

Status: Offline
Posts: 2277
Date: Sep 28, 2011
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The only way for SM to work for us is to be as cheap as possiable. I tried it for 2 months and always got beat by 150 or more by another member on here who was and is taking work upto an 1hr an a 1/2 away from where he is based out of and he was just lowballing everyone. So i concluded that if your a lowballer like Roof Top MD then you will do very well with low profit margins and running around the state of new jersey. Is this to personal here i go again.LOL

I really am just calling it like i see it.

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Diamond Roof Cleaning

320 e collings dr

Williamstown NJ 08094

Mike Derose-Owner

609-929-5812



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 2065
Date: Sep 28, 2011
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Diamond Roof Cleaning New Jersey (1-800-Roof-Clean) wrote:

The only way for SM to work for us is to be as cheap as possiable. I tried it for 2 months and always got beat by 150 or more by another member on here who was and is taking work upto an 1hr an a 1/2 away from where he is based out of and he was just lowballing everyone. So i concluded that if your a lowballer like Roof Top MD then you will do very well with low profit margins and running around the state of new jersey. Is this to personal here i go again.LOL

I really am just calling it like i see it.


Hmmmm, sounds almost like listening to myself talking! biggrin

Hey, just the facts, it ain't always pretty talk! no



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Serving Englewood Rotonda North Port Cape Haze Venice Port Charlotte Punta Gorda Boca Grande Charlotte and Southern Sarasota Counties in Florida.

941-698-1959
www.bergmanroofcleaning.com

 http://www.youtube.com/watch?v=4RNlN3R7CqI



Roof Cleaning Institute of America Premium Member/MODERATOR

Status: Offline
Posts: 744
Date: Sep 29, 2011
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After my post here yesterday it prompted me to reply to the 3+ week old email that I got from Bill at SM.

Bill,
I have waited for almost a month now and no response from "Customer Experience Management Team". I have posted your email reply to my email along with my experience to a thread here, http://roof-cleaning-institute.activeboard.com/t44679871/i-must-be-doing-somthing-right/
Notice at the bottom of the home page: Registered Members: 2,479   Topics: 6,769   Total Posts: 77,594

Do the math with the numbers. And... this is only one forum. Many people there are members on other forums with even larger numbers.
If SM continues to do business in the manner they have been using, more and more will not only go away but will not sign up. Personally, I feel that SM could be a good service but they are only interested in one thing. Money!
I received a call on my way home from a job:
Mandy Black 
Online Customer Liaison 
Phone:  303.963.8066

Toll Free:  877.800.3177

I was on the phone with her for over an hour and was impressed by her ability to listen as well as repeat back my (our) concerns. Most of the conversation was her truly trying to understand what we don't like and what changes could be made. She has been with SM for 4 years and is not your typical customer service representative. Not once did I feel pressured or hurried and at the end she was willing to offer pointers and some helpful ideas. She stated that my concerns would go up the ladder but of course, no guarantees.
One thing I will say is that I was surprised to received a phone call in less than six hours of sending my email and her first words were to apologize that someone didn't follow up as was previously stated in an email.
I'm not saying the SM is perfect now but I do have a better understanding and after talking to someone who doesn't use the word NO as a first defense, is a breath of fresh air.
I posted her contact info because she said she was/is willing to discuss any problems someone might have.

My



-- Edited by Roof Cleaning Virginia 540-949-6277 on Thursday 29th of September 2011 09:41:17 AM

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540-949-6277

Serving East & West of the Blue Ridge

West Virginia Counties
Pendleton, Pocahontas & Randolph


Roof Cleaning Virginia

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