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Post Info TOPIC: The forgetful public


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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The forgetful public
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I have an issue with my clients forgetting quite a bit of what I've explained to them about the roof cleaning process. I'm very detailed when I explain everything, but it is becoming a reoccuring problem. It depends on the time of year but sometimes it may take me a month to get to the job. 

My question is does anybody leave a pamplet or something explaining the details like lichen will remain till mother nature does her job...

 

Its really getting annoying and time consuming explaining everything again and again.

I'm thinking of making a pamplet or something.

I had a client an old man calling and complaining about the white lichen on his roof and he was not happy about it.

After explaining everything AGAIN telling him to be patient and give it time.

A month later his wife left me a message accusing me of "preying on old people"

I went back to their house the next day and explained AGAIN(the hole time I could hear his wife inside calling me names and that everything I say is BS)

To shut them up I assured them I will be back in the spring if needed to retreat the roof.

They b#tch about the lichen but not even a thank you for cleaning their shed roof for free. 

People suck



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          Family Painters/Sussex County Roof Cleaning  

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Certified Cedar Shake Roof Cleaning Specialist

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opie451 wrote:

I have an issue with my clients forgetting quite a bit of what I've explained to them about the roof cleaning process. I'm very detailed when I explain everything, but it is becoming a reoccuring problem. It depends on the time of year but sometimes it may take me a month to get to the job. 

My question is does anybody leave a pamplet or something explaining the details like lichen will remain till mother nature does her job...

 

Its really getting annoying and time consuming explaining everything again and again.

I'm thinking of making a pamplet or something.

I had a client an old man calling and complaining about the white lichen on his roof and he was not happy about it.

After explaining everything AGAIN telling him to be patient and give it time.

A month later his wife left me a message accusing me of "preying on old people"

I went back to their house the next day and explained AGAIN(the hole time I could hear his wife inside calling me names and that everything I say is BS)

To shut them up I assured them I will be back in the spring if needed to retreat the roof.

They b#tch about the lichen but not even a thank you for cleaning their shed roof for free. 

People suck


 They can be unforgiving. Lichen can be a pain anyway. Because I rinse all jobs I have never had an issue. People's expectations can be unrealistic but by rinsing real good that takes the appearance issue out of the process. It appears by your post it was the appearance that was the issue maybe not your explanation you gave? I know many don't rinse and that is fine but the down side from not can be a big headache. Of course with cedar rinsing is a must maybe more important or the most important part of the cleaning process. Many over look that and because many do use SH to clean cedar with the downside of not rinsing correctly can be a bad result. Of course the best approach is not to use SH. As to other types of roofs I would say a good rinsing should resolve the customers concerns like in this case with the white lichen being left behind. I doubt any further or better explanation of the process will resolve that. It appears they or he didn't like the white lichen left behind.



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Sullivan Roof Cleaning, Inc.

6595 N.E. 12th Ave

Pleasant Hill, Iowa 50327

515-971-1430

www.sullivanroofcleaning.com

www.cedarroofclean.com

Serving The Greater MidWest For All Your Cedar Roof Cleaning



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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I learned here the RCIA way to clean asphalt shingles so I squirt them and let mother nature due the rest. Its not just this guy and his lichen people seem to forget everything I try to drill into their heads so I'm thinking a pamplet left with them at the estimate might help. I wish I wasn't so technologically retarded when it comes to computers or I'd make them myself.

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Premium Member Roof Cleaning Institute Of America

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Tom,

Is your website down?

Hank



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Pocono Non Pressure Roof & Exterior Cleaning, LLC

Stroudsburg, PA 18360

570-994-6918

Serving the Pocono and Lehigh Valley(Carbon, Lehigh, Northampton, Monroe, Pike and Wayne Counties), PA community as well as both Warren and Sussex Counties of New Jersey



Premium Member Roof Cleaning Institute of America

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opie451.  i call that selective hearing...have a form typed up of the things they can expect from your service and make them sign it give them a copy....so when and if they call refer them back to it....



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J and E Roof and Gutter Cleaning Marysville Ohio

http://jegutter.webs.com/roofwash.htm

Roof Cleaning in Franklin, Delaware, and Union County OH

614- 738 - 1732

Edward Yackenovich



Premium Member Roof Cleaning Institute of America

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Opie      A pamplet or an information sheet would help ,  then you can allways say I know did nt you read the info sheet , it explains it , kill them with kindness , you did the right thing , let them know you are not happy either with the looks of the roof its not done yet , also if there is some third party info you can give them so they can read or see , this is the right way to clean the roof , he is telling the truth , continue calling them back after good hard rains , ask does the roof look better, do you see the dead likens on the ground , some of those people can turn out to be your greatest salesmen , after YOU make sure there roof does clean  , and that  they truly see that you are there best friend in roof cleanning,  they will tell all there friends , and everbody will want that great service on there roof , or they should    Dabber



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waxman18324 wrote:

Tom,

Is your website down?

Hank


 Yes the site is down. I was working with a co. up your way and he blew me off. I'm scrambling to get a new site up asap but the new co. says the best they can do 5-8 weeks. Sucks



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          Family Painters/Sussex County Roof Cleaning  

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Premium Member Roof Cleaning Institute Of America

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opie451 wrote:
waxman18324 wrote:

Tom,

Is your website down?

Hank


 Yes the site is down. I was working with a co. up your way and he blew me off. I'm scrambling to get a new site up asap but the new co. says the best they can do 5-8 weeks. Sucks


 

Tom,

I thought something was wrong. We've been doing a ton of roof cleaning in Lake Mohawk, Sparta, Blairstown and Newton.

Hank



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Pocono Non Pressure Roof & Exterior Cleaning, LLC

Stroudsburg, PA 18360

570-994-6918

Serving the Pocono and Lehigh Valley(Carbon, Lehigh, Northampton, Monroe, Pike and Wayne Counties), PA community as well as both Warren and Sussex Counties of New Jersey



RCIA Founder

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It would be a great idea to have a pamphlet to leave with/give to your customers, explaining all the stuff we as roof cleaners already know!

 



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Apple Roof Cleaning Tampa Florida

711 Westbrook

Brandon, FL 33511

813 655 8777

See our website here 

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I am working on the pamphlet.

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RCIA Founder

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opie451 wrote:

I am working on the pamphlet.


 This is a great idea! Before you print it, we should all see if together, we can improve it.



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Apple Roof Cleaning Tampa Florida

711 Westbrook

Brandon, FL 33511

813 655 8777

See our website here 

Click here for more information

Here are more of our services

Watch a short video

 




 



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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I edited the RCIA technical bulletin.  It now includes that moss/lichens will rinse off from the rain 100% Guaranteed.

 http://roof-cleaning-institute.activeboard.com/t25974832/rcia-technical-bulletin/

 



-- Edited by Roof Cleaning Pro Greensboro NC (336)362 7659 on Wednesday 15th of January 2014 02:38:28 PM

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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Apple Roof Cleaning Tampa FL (813) 655-8777 wrote:
opie451 wrote:

I am working on the pamphlet.


 This is a great idea! Before you print it, we should all see if together, we can improve it.


 Ok after spending ours on it I have a rough draft ready, but for some reason I can't get it to post on here. I can email it to someone if they think they can post it. Computers are evil!!



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Forum Administrator Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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opie451 wrote:
Apple Roof Cleaning Tampa FL (813) 655-8777 wrote:
opie451 wrote:

I am working on the pamphlet.


 This is a great idea! Before you print it, we should all see if together, we can improve it.


 Ok after spending ours on it I have a rough draft ready, but for some reason I can't get it to post on here. I can email it to someone if they think they can post it. Computers are evil!!


 Save it to some folder on your comp. and then when you try to post it, click browse and select the folder and file name and it should load and post.



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Still can't get it


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Email it to me   garyw@bellsouth.net



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Louisville Kentucky 

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