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Our Founders Website -> Locate A Certified Roof Cleaner | Roof Cleaning Institute Of America -> General Discussion - Training Center -> One tough Customer(put me to the test)
Post Info TOPIC: One tough Customer(put me to the test)
Mr Maintenance


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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One tough Customer(put me to the test)
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I got an e-mail from a customer, he had found me on the forum. It is nice to know the forum is working for me, however this customers was a doozie. He first starts of with this long email, which he sent late Sat. night but I got it to my blackberry and I answered it. He was happy I returned It so quickly, but over the last (2) weeks he has done nothing but ask questions. Some of the questions have been normal, but a few took me buy surprise. He has asked a few easy ones , like what is my cleaning process, do I use any pressure! But then he does a fairly long email just the other day! Asking me questions like can I supply him with an EPA approval of my cleaning process and my chemicals, and he also asks this one! I need to send him a copy of the MSDS for all the chemicals I will have on my truck and wanted a copy of my Haz mat license!! I finally got tired of the e-mails and i just called him, and I asked what it is that he did for a job and what it was that he was trying to accomplish with all the questions. I assured him I was an open book and I would answer any question he had. He said nothing and told me he was busy and would call me back!!(1) hr later I got and e-mail telling me to schedule his job!!any thoughts from RCIA members



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Brian C. Jackson

Jackson Contracting 

Pelham NH. 03076

Roof Cleaning Southern NH and Northern Mass

 

(603)401-8408

E-mail Briancjacksonllc2@gmail.com

Click Here to view our web-site

Click Here for an estimate
waxman18324


Premium Member Roof Cleaning Institute Of America

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Brian,

Over the years I've found that an educated(by me) consumer is my best customer. Our industry is relatively new and some folks will do limited research and then ask questions. Most times they still have to be educated on what we do and what is required for us to provide our service. I found this to be true while I worked in facilities management(higher education environments) and when I started my lawn care/property services business. When the opportunity presents itself just educate him/her on the procedures/protocols that we follow and they will be content based on your confidence/tone.

Hank



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Pocono Non Pressure Roof & Exterior Cleaning, LLC

Stroudsburg, PA 18360

570-994-6918

Serving the Pocono and Lehigh Valley(Carbon, Lehigh, Northampton, Monroe, Pike and Wayne Counties), PA community as well as both Warren and Sussex Counties of New Jersey
Mr Maintenance


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Hank

    Thanks for the feed back!! I answered every question this guy threw at me. He had alot of questions, and he gave me the impression he was trying to find a Green product. I gave him every bit of Info I had and just stopped short of telling him the exact mixture! He just shocked me buy telling me via email to schedule his roof cleaning.



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Brian C. Jackson

Jackson Contracting 

Pelham NH. 03076

Roof Cleaning Southern NH and Northern Mass

 

(603)401-8408

E-mail Briancjacksonllc2@gmail.com

Click Here to view our web-site

Click Here for an estimate
waxman18324


Premium Member Roof Cleaning Institute Of America

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Date:
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Brian,

It was your ability, knowledge, confidence and tone that sold the job. Way to go.

Hank 



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Pocono Non Pressure Roof & Exterior Cleaning, LLC

Stroudsburg, PA 18360

570-994-6918

Serving the Pocono and Lehigh Valley(Carbon, Lehigh, Northampton, Monroe, Pike and Wayne Counties), PA community as well as both Warren and Sussex Counties of New Jersey
A to Z


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Good job closing that sale Brian!

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Mr Maintenance


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Thanks Zack!! He was a tough one!!



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Brian C. Jackson

Jackson Contracting 

Pelham NH. 03076

Roof Cleaning Southern NH and Northern Mass

 

(603)401-8408

E-mail Briancjacksonllc2@gmail.com

Click Here to view our web-site

Click Here for an estimate
Roof Cleaning New Jersey


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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I would of walked. If this guy sneezes or gets a headache 2 weeks later you my hear back from him.

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Ed Thompson
Woodbridge N.J.

(732) 726-9261
Digital Brochure

 

 

 
Mr Maintenance


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Ed

    I have thought about walking!! But I dont have any reason to walk! But I will admit it has me thinking more.



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Brian C. Jackson

Jackson Contracting 

Pelham NH. 03076

Roof Cleaning Southern NH and Northern Mass

 

(603)401-8408

E-mail Briancjacksonllc2@gmail.com

Click Here to view our web-site

Click Here for an estimate
Liberty SoftWash


Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

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I have had a few of them, But after I am done cleaning and they see their roof it was all good .

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Liberty SoftWash

Eric Seitz
717-324-4208
Dallastown, PA 17313

Roof Cleaning York, Lancaster and Harrisburg, PA

Power Washing and Pressure Washing York, Lancaster and Harrisburg, PA

See Our Picture Gallery Here

Liberty SoftWash

 

 

 
TomD


Premium Member Roof Cleaning Institute of America

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Good job and good luck. Might be a good idea to have this guy around when you do your work. Any thoughts?

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DURLING ROOF & EXTERIOR CLEANING

TOM DURLING

KEENE, NH

603-499-6323
donniedawg


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Roof Cleaning New Jersey wrote:

I would of walked. If this guy sneezes or gets a headache 2 weeks later you my hear back from him.

+1. I've been around long enough to know that there is a good chance this job will be a problem. Maybe it won't, but odds are..... It will come back to haunt. I call this.... Firing a customer. I'm sorry Mr. Homeowner, I am unable to do your project.... But here is a number of a company that may be able to. :)

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Roof Cleaning for Harrisburg - Mechanicsburg - Camp Hill - Enola - Hershey

Donnie Farner

Pro Roof Wash .com

Mechanicsburg, PA  17050

(717)303-9096 or Toll Free: 855-717-WASH

ProRoofWashBanner.jpg
LPWash


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I'm with Pro Roof Wash on this one. Plus your gut's telling you not to do it. Go with your instincts.

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aaron61


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Mr Maintenance wrote:

Ed

    I have thought about walking!! But I dont have any reason to walk! But I will admit it has me thinking more.

 Reasons to walk: Do you have the Hazmat info for him??

Google him & find out as much as you can on any customer. I smell a problem customer.

You'll never loose money on a job you don't do.



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Integrity Roof Cleaning
727.483.8177
Clearwater Florida 33759

roof cleaning pinellas county florida 
Roof Cleaning Palm Harbor Florida

Roof Cleaning Blog
Mr Maintenance


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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 Like I said earlier! I Have no reason to walk! I have had difficult customers before,(25yrs) in remodeling i have had a few. I emailed him a contract he was instructed to sign and return with a deposit! I Have had gut feelings before and i have always followed them! My gut tells me this guy has talked to an All Green roof cleaner and that is how he got his info!! If the deposit comes I will hold up my end of the deal! 



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Brian C. Jackson

Jackson Contracting 

Pelham NH. 03076

Roof Cleaning Southern NH and Northern Mass

 

(603)401-8408

E-mail Briancjacksonllc2@gmail.com

Click Here to view our web-site

Click Here for an estimate
A to Z


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It'll all work out great, keep us updated.

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Roof Cleaning Long Island N.Y 516-763-4108


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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It could go either way with this guy but I would do the job! Your work will be perfect,he will be happy and tell everyone about your company. I bet when this guy recommends someone..... " people listen "

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Charlies Roof Cleaning

                http://www.youtube.com/watch?v=oQDTM0TQ_PI 

                SERVING BOTH NASSAU AND SUFFOLK COUNTY

               FREE ESTIMATES / SATISFACTION GUARANTEED!

                       516-763-4108   /   631-433-6449





 
donniedawg


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Take a lot of pictures before the job. Walk the entire house exterior. Take pics of any torn screens, spotty grass, faded paint.... On the roof, take pictures of flashing, worn shingles, etc... Anything that may come back to bite ya.....

Make absolutely sure no cars are in the driveway.

Then, do the job.... And hopefully prove us "walk away'ers" wrong. I sure hope all goes well for you Brian !

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Roof Cleaning for Harrisburg - Mechanicsburg - Camp Hill - Enola - Hershey

Donnie Farner

Pro Roof Wash .com

Mechanicsburg, PA  17050

(717)303-9096 or Toll Free: 855-717-WASH

ProRoofWashBanner.jpg
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