The Roof Cleaning Institute Of America Training & Certification Forum
"Find A Certified Roof Cleaner Directory"

Members Login
Post Info TOPIC: 5 year guarantee


Premium Member Roof Cleaning Institute of America Certifiied Roof Cleaning Specialist

Status: Offline
Posts: 1439
Date: Nov 17, 2010
RE: 5 year guarantee
Permalink  
 


Pat
It is a secondary Rhino Guard top coat we apply for the 5 year special. We guarantee no black streaks will come back or we will be back to re-spray them for free.  wink

Thanks AC on the Rhino, have you run across one of them on your wilderness adventures yet?  confuse

We shot a house today made the mix a little stronger and used hot water. The job turned out good, it is currently raining here tonight  biggrin.  The temperatures were in the mid 40ies today when we shot the house.

Attachments
__________________

Ugly Shingles LLC Roof Cleaning Logo

517-798-5800

Ugly Shingles LLC Roof Cleaning Metro Detroit 

Get a FREE Roof Cleaning Estimate - See Our Picture Gallery Here

Roof Cleaning MI



Premium Member Roof Cleaning Institute of America Certifiied Roof Cleaning Specialist

Status: Offline
Posts: 1439
Date: Nov 17, 2010
Permalink  
 

Here is one for you Mike since you started this thread!

Go get them... biggrin

-- Edited by Ugly Shingles on Wednesday 17th of November 2010 01:39:45 AM

Attachments
__________________

Ugly Shingles LLC Roof Cleaning Logo

517-798-5800

Ugly Shingles LLC Roof Cleaning Metro Detroit 

Get a FREE Roof Cleaning Estimate - See Our Picture Gallery Here

Roof Cleaning MI



Premium Member Roof Cleaning Institute of America Certifiied Roof Cleaning Specialist

Status: Offline
Posts: 1439
Date: Nov 18, 2010
Permalink  
 

Ugly Shingles wrote:

Here is one for you Mike since you started this thread!

Go get them... biggrin.... Give your customers the "MAD DOG FOAM" special!  wink 



 



__________________

Ugly Shingles LLC Roof Cleaning Logo

517-798-5800

Ugly Shingles LLC Roof Cleaning Metro Detroit 

Get a FREE Roof Cleaning Estimate - See Our Picture Gallery Here

Roof Cleaning MI



Guest

Status: Offline
Posts: 244
Date: Nov 18, 2010
Permalink  
 

Just out of curiosity is it normal up in your area for them to use the field shingles for hip and ridge?

The cleaning looks great too!

__________________

Roof Restore LLC
(832) 453-9941 (c)



Premium Member Roof Cleaning Institute of America Certifiied Roof Cleaning Specialist

Status: Offline
Posts: 1439
Date: Nov 18, 2010
Permalink  
 

Pat,
 I see you also have the 5 year guarantee, what are you using for your extra mileage?

Chris,
As a contractor I would order 3 tab for starter and caps if there was a good match with the dimensional shingle jobs that I sold.

In the picture I posted above those were Certainteed faux dimensional / 3 tab shingles and the contractor who installed them did use the field shingles as caps. 

So yes it is common I have even seen people use the dimensional shingle itself as a cap... But I would never do that.  

Attachments
__________________

Ugly Shingles LLC Roof Cleaning Logo

517-798-5800

Ugly Shingles LLC Roof Cleaning Metro Detroit 

Get a FREE Roof Cleaning Estimate - See Our Picture Gallery Here

Roof Cleaning MI



Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 3547
Date: Nov 18, 2010
Permalink  
 

Ugly Shingles wrote:

Pat,
 I see you also have the 5 year guarantee, what are you using for your extra mileage?

Chris,
As a contractor I would order 3 tab for starter and caps if there was a good match with the dimensional shingle jobs that I sold.

In the picture I posted above those were Certainteed faux dimensional / 3 tab shingles and the contractor who installed them did use the field shingles as caps. 

So yes it is common I have even seen people use the dimensional shingle itself as a cap... But I would never do that.  



3 tab and architect shingles? How dat happen????

 



__________________

240-355-1110

From up on the Roof cleaning, Gutter cleaning, to down on the Concrete cleaning...

All pressure washing services in between!

Serving  PG, Charles, St Marys and Calvert county Maryland

Cleaning service 




Guest

Status: Offline
Posts: 1486
Date: Nov 18, 2010
Permalink  
 

Using a 3 tab shingle as cap is more cost efficient and very common. Most colors can be matched to the dimensional shingle used. There is no downfall to use 3 tab as a ridge. We have been doing this for years and have had zero issues.
KIM R

__________________


Guest

Status: Offline
Posts: 244
Date: Nov 18, 2010
Permalink  
 

I agree, I use 3 tab for hip and ridge on 99% of the roofs I do. That's why it seemed so strange to see an architectural shingle cut into cap like that. I wasn't sure if that was common up there or if the roofer just ran short on ridge cap.

__________________

Roof Restore LLC
(832) 453-9941 (c)



deleted member

Status: Offline
Posts: 558
Date: Nov 30, 2010
Permalink  
 

For the sake of honesty I'm admitting my 1st roof will not be until next week so I may not know what I'm talking about but that has never stopped me before. I had decided not to fool with a maintenance side to my new business to eliminate headaches, but y'all just showed me the light. The roof on my home was 46 yrs. old when I replaced it this spring and it was infested with GM on the rear (NW) side. In my area I would be comfortable telling people that GM will not reappear for at least 2 yrs. The thing is, I will finish sending out my 1st 1000 post cards tomorrow and I think it will be cheaper and easier to keep the customers I will get by using a PM program than it would be to win them over again farther down the road. Not only is a PM program an annual income stream that keeps your advertising budget lower, but it keeps competitors from stealing your customers. If I have a customer who is not falling all over himself to get in my PM program, I'm not going to be shy about reminding him that if his neighbors don't keep up with their roofs, GM is in the constantly in the neighborhood waiting to cover his roof again and if it gets bad it'll be full price again. Tony Soprano sells his kind of "protection" and I sell mine.

__________________

Roof Stain Removers
Wilmington, NC


Art Green
910-622-7942


Roof Cleaning Wilmington North Carolina


art@roofstainremovers.co

Roof Cleaning Wilmington, NC On Facebook

Roof Stain Removers Blog



Roof Cleaning Institute of America Premium Member/MODERATOR

Status: Offline
Posts: 744
Date: Dec 1, 2010
Permalink  
 

One thing that always comes to mind when I see this topic is what termite companies do. All of them have a "guarantee" only when they come to the house yearly to inspect and charge $65 - $75 for no more than a 1/2 hr. visit. Talk to someone in the pest control business and you will find that the "guarantee" is all gravy for them.

At first I wasn't too sure about the maintenance agreement but the more I read and the more I think about it, it makes sense. Keep it up for about a third of the cost of the initial treatment or come back and do it when it needs it at a third more in 5 years.

A guess on how my thinking is working:

A five year plan:
If a roof cost 500 to treat
167.00 (1/3) annual for 5 years
For five years @ 167.00 would be 835.00
To retreat with higher chem & labor costs 667.00 (added the 167.00 a guess)

Total first treatment & second = 1167.00
Total first treatment and maintenance = 1335.00



Using a 3 year plan will work:
500.00 1st treatment
For three years @ 167.00 = 501 (total of first and maintenance = 1001.00)
Retreat 3rd year 600.00 = 1100

A savings of 99.00 to the customer.

Renegotiate with a new warranty with a higher price?

Am I looking at this right?


__________________

540-949-6277

Serving East & West of the Blue Ridge

West Virginia Counties
Pendleton, Pocahontas & Randolph


Roof Cleaning Virginia



Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 3547
Date: Dec 1, 2010
Permalink  
 

AC Lockyer wrote:

Classicrider wrote:

One thing that always comes to mind when I see this topic is what termite companies do. All of them have a "guarantee" only when they come to the house yearly to inspect and charge $65 - $75 for no more than a 1/2 hr. visit. Talk to someone in the pest control business and you will find that the "guarantee" is all gravy for them.

At first I wasn't too sure about the maintenance agreement but the more I read and the more I think about it, it makes sense. Keep it up for about a third of the cost of the initial treatment or come back and do it when it needs it at a third more in 5 years.

A guess on how my thinking is working:

A five year plan:
If a roof cost 500 to treat
167.00 (1/3) annual for 5 years
For five years @ 167.00 would be 835.00
To retreat with higher chem & labor costs 667.00 (added the 167.00 a guess)

Total first treatment & second = 1167.00
Total first treatment and maintenance = 1335.00



Using a 3 year plan will work:
500.00 1st treatment
For three years @ 167.00 = 501 (total of first and maintenance = 1001.00)
Retreat 3rd year 600.00 = 1100

A savings of 99.00 to the customer.

Renegotiate with a new warranty with a higher price?

Am I looking at this right?




Yes the math is working for you isn't it? LNot exactly how we do it but Looks good!!!

AC



Bring that to the NOVA meeting!!!

 



__________________

240-355-1110

From up on the Roof cleaning, Gutter cleaning, to down on the Concrete cleaning...

All pressure washing services in between!

Serving  PG, Charles, St Marys and Calvert county Maryland

Cleaning service 




Roof Cleaning Institute of America Premium Member/MODERATOR

Status: Offline
Posts: 744
Date: Dec 1, 2010
Permalink  
 

gutterdog wrote:

 

AC Lockyer wrote:

 

Classicrider wrote:

One thing that always comes to mind when I see this topic is what termite companies do. All of them have a "guarantee" only when they come to the house yearly to inspect and charge $65 - $75 for no more than a 1/2 hr. visit. Talk to someone in the pest control business and you will find that the "guarantee" is all gravy for them.

At first I wasn't too sure about the maintenance agreement but the more I read and the more I think about it, it makes sense. Keep it up for about a third of the cost of the initial treatment or come back and do it when it needs it at a third more in 5 years.

A guess on how my thinking is working:

A five year plan:
If a roof cost 500 to treat
167.00 (1/3) annual for 5 years
For five years @ 167.00 would be 835.00
To retreat with higher chem & labor costs 667.00 (added the 167.00 a guess)

Total first treatment & second = 1167.00
Total first treatment and maintenance = 1335.00



Using a 3 year plan will work:
500.00 1st treatment
For three years @ 167.00 = 501 (total of first and maintenance = 1001.00)
Retreat 3rd year 600.00 = 1100

A savings of 99.00 to the customer.

Renegotiate with a new warranty with a higher price?

Am I looking at this right?




Yes the math is working for you isn't it? LNot exactly how we do it but Looks good!!!

AC



Bring that to the NOVA meeting!!!

 

 



Will do! As well as a press release I hope to have finished by then. I've been working on it with hours of research, then to be edited by Ted and someone not connected with what we do.

 



__________________

540-949-6277

Serving East & West of the Blue Ridge

West Virginia Counties
Pendleton, Pocahontas & Randolph


Roof Cleaning Virginia



Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 3547
Date: Dec 1, 2010
Permalink  
 

Classicrider wrote:

gutterdog wrote:

 

AC Lockyer wrote:

 

Classicrider wrote:

One thing that always comes to mind when I see this topic is what termite companies do. All of them have a "guarantee" only when they come to the house yearly to inspect and charge $65 - $75 for no more than a 1/2 hr. visit. Talk to someone in the pest control business and you will find that the "guarantee" is all gravy for them.

At first I wasn't too sure about the maintenance agreement but the more I read and the more I think about it, it makes sense. Keep it up for about a third of the cost of the initial treatment or come back and do it when it needs it at a third more in 5 years.

A guess on how my thinking is working:

A five year plan:
If a roof cost 500 to treat
167.00 (1/3) annual for 5 years
For five years @ 167.00 would be 835.00
To retreat with higher chem & labor costs 667.00 (added the 167.00 a guess)

Total first treatment & second = 1167.00
Total first treatment and maintenance = 1335.00



Using a 3 year plan will work:
500.00 1st treatment
For three years @ 167.00 = 501 (total of first and maintenance = 1001.00)
Retreat 3rd year 600.00 = 1100

A savings of 99.00 to the customer.

Renegotiate with a new warranty with a higher price?

Am I looking at this right?




Yes the math is working for you isn't it? LNot exactly how we do it but Looks good!!!

AC



Bring that to the NOVA meeting!!!

 

 



Will do! As well as a press release I hope to have finished by then. I've been working on it with hours of research, then to be edited by Ted and someone not connected with what we do.

 



Awesome! This meeting will be one NOT to forget! Or Miss!

 



__________________

240-355-1110

From up on the Roof cleaning, Gutter cleaning, to down on the Concrete cleaning...

All pressure washing services in between!

Serving  PG, Charles, St Marys and Calvert county Maryland

Cleaning service 




Guest

Status: Offline
Posts: 1607
Date: Dec 1, 2010
Permalink  
 

Classicrider wrote:

One thing that always comes to mind when I see this topic is what termite companies do. All of them have a "guarantee" only when they come to the house yearly to inspect and charge $65 - $75 for no more than a 1/2 hr. visit. Talk to someone in the pest control business and you will find that the "guarantee" is all gravy for them.

At first I wasn't too sure about the maintenance agreement but the more I read and the more I think about it, it makes sense. Keep it up for about a third of the cost of the initial treatment or come back and do it when it needs it at a third more in 5 years.

A guess on how my thinking is working:

A five year plan:
If a roof cost 500 to treat
167.00 (1/3) annual for 5 years
For five years @ 167.00 would be 835.00
To retreat with higher chem & labor costs 667.00 (added the 167.00 a guess)

Total first treatment & second = 1167.00
Total first treatment and maintenance = 1335.00



Using a 3 year plan will work:
500.00 1st treatment
For three years @ 167.00 = 501 (total of first and maintenance = 1001.00)
Retreat 3rd year 600.00 = 1100

A savings of 99.00 to the customer.

Renegotiate with a new warranty with a higher price?

Am I looking at this right?



THAT'S a nicely laid out framework for annuities, passive revenue, AND a customer that you're not likely to lose to someone else any time soon.  Well done Brett.

I'll likely be more aggressive on the annual maintenance plan fee than your example, hoping to capitalize on volume and with that, the MARKETING ops that come with it. (Not to mention figuring in the lack of client acquisition costs  smile.gif  ) We may have to actually re-treat (spot treat?) the roof once during the 5 year program? That would make this approach very nice.  VERY nice  biggrin

Mike / Gutterdog - factor in your gutter cleaning services for even more $$ (yet still a good deal for the client) and you've got a nice double-play.


__________________
 
American-ProTech 
Proudly serving Northern Virginia, DC, Maryland and Atlanta
 (571) 250-9650 VA
 (240) 398-3800 MD
(404) 858-4888 Atlanta GA


Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 3547
Date: Dec 1, 2010
Permalink  
 

Roof Cleaning Northern Virginia (571) 250 9650 wrote:

Classicrider wrote:

One thing that always comes to mind when I see this topic is what termite companies do. All of them have a "guarantee" only when they come to the house yearly to inspect and charge $65 - $75 for no more than a 1/2 hr. visit. Talk to someone in the pest control business and you will find that the "guarantee" is all gravy for them.

At first I wasn't too sure about the maintenance agreement but the more I read and the more I think about it, it makes sense. Keep it up for about a third of the cost of the initial treatment or come back and do it when it needs it at a third more in 5 years.

A guess on how my thinking is working:

A five year plan:
If a roof cost 500 to treat
167.00 (1/3) annual for 5 years
For five years @ 167.00 would be 835.00
To retreat with higher chem & labor costs 667.00 (added the 167.00 a guess)

Total first treatment & second = 1167.00
Total first treatment and maintenance = 1335.00



Using a 3 year plan will work:
500.00 1st treatment
For three years @ 167.00 = 501 (total of first and maintenance = 1001.00)
Retreat 3rd year 600.00 = 1100

A savings of 99.00 to the customer.

Renegotiate with a new warranty with a higher price?

Am I looking at this right?



THAT'S a nicely laid out framework for annuities, passive revenue, AND a customer that you're not likely to lose to someone else any time soon.  Well done Brett.

I'll likely be more aggressive on the annual maintenance plan fee than your example, hoping to capitalize on volume and with that, the MARKETING ops that come with it. (Not to mention figuring in the lack of client acquisition costs  smile.gif  ) We may have to actually re-treat (spot treat?) the roof once during the 5 year program? That would make this approach very nice.  VERY nice  biggrin

Mike / Gutterdog - factor in your gutter cleaning services for even more $$ (yet still a good deal for the client) and you've got a nice double-play.


I'm starting to catch on! Heck I could give them a dryervent cleaning for half price too! A complete package of guaranteeing their roof, cleaning of the gutters, and dryer vent! Starting to gel into a nice package, for the customer, and me! win-win for both.

 A clean dryer vent saves electricity, and shortens the dry time, compared to a clogged one, also Dryer vents are the #1 cause of home fires!

 Heck thats peace of mind for the homeowner! 3 less things to wory about! All discounted! 

 



__________________

240-355-1110

From up on the Roof cleaning, Gutter cleaning, to down on the Concrete cleaning...

All pressure washing services in between!

Serving  PG, Charles, St Marys and Calvert county Maryland

Cleaning service 




deleted member

Status: Offline
Posts: 558
Date: Dec 1, 2010
Permalink  
 

Ted, you seem pretty smart so I'll just throw an idea out and let you do the thinking on it. Does the contract have to end after 5 years or do you just adjust the price for inflation and keep doing PM?

__________________

Roof Stain Removers
Wilmington, NC


Art Green
910-622-7942


Roof Cleaning Wilmington North Carolina


art@roofstainremovers.co

Roof Cleaning Wilmington, NC On Facebook

Roof Stain Removers Blog



Guest

Status: Offline
Posts: 1607
Date: Dec 1, 2010
Permalink  
 

Roof Stain Removers wrote:

Ted, you seem pretty smart so I'll just throw an idea out and let you do the thinking on it. Does the contract have to end after 5 years or do you just adjust the price for inflation and keep doing PM?



You're being awfully generous with your words Art.  Thank you none the less.

The 5 year statement is to capitalize on the longer warranty/guarantee for marketing purposes. Someone very recently used the word limited, ie 5 year limited warranty.  The fine print would cover the maintenance agreement aspects.

Of course one could simply market the maintenance plan as is, for an unlimited time, and forgo any warranty claims at all.

If I was in an area with others offering 5 year guarantees, you betcha I'd do the same - you'd almost have to to stay in the game.  No one where I am offers more than 1 year, so there's no reason nor incentive for me (yet).  I haven't lost a deal yet because of it, that I'm aware of.  (I'm still thinking all of this through)   Plus, my OTHER guarantee makes up for it in a lot of ways.  smile.gif  Call or PM me and I'll share it with you.  (My (REAL) competition is an RCIA guy, so I have to hold back just a few things....)

Good luck Art!

 



__________________
 
American-ProTech 
Proudly serving Northern Virginia, DC, Maryland and Atlanta
 (571) 250-9650 VA
 (240) 398-3800 MD
(404) 858-4888 Atlanta GA


Guest

Status: Offline
Posts: 1213
Date: Dec 2, 2010
Permalink  
 

Hey Ted, why not offer a 3 year? It wouldn't seem too good to be true and would make you stand out from the crowd. If nothing else it would keep them on your site longer to read up on how you can offer it.

You want to be ahead of the curve, not taking the curve with everyone else.

__________________




Guest

Status: Offline
Posts: 1607
Date: Dec 2, 2010
Permalink  
 

Confident Roof Cleaning Houston TX wrote:

Hey Ted, why not offer a 3 year? It wouldn't seem too good to be true and would make you stand out from the crowd. If nothing else it would keep them on your site longer to read up on how you can offer it.

You want to be ahead of the curve, not taking the curve with everyone else.



I appreciate your thoughts and insight as always Scott.  

I'd only thought about guarantees (or not) from a closing perspective, hence not seeing the need to offer one because of my closing ratio.  BUT - You just got something through my thick skull; the guarantee could increase the funnel.  I hadn't thought about it that way, and increasing my funnel is the number 1 priority for me for the 2011 season.

Man, there's a lot more to think about now.  The liability of a 3 year does concern me some, because the GC is BAD around here.

My neighbor down the street owns a marketing firm.   Maybe it's time to have him over for steaks and adult beverages........

On the other hand, I could promote my 'other' guarantee a lot more, keep it a little vague as a teaser, and use it to seal the deal as I often do..

Lots of decisions to make this winter with no margin for error.

Thanks Scott!     

 



__________________
 
American-ProTech 
Proudly serving Northern Virginia, DC, Maryland and Atlanta
 (571) 250-9650 VA
 (240) 398-3800 MD
(404) 858-4888 Atlanta GA


Guest

Status: Offline
Posts: 1213
Date: Dec 2, 2010
Permalink  
 

Ted, I live in the most humid, algae breeding climate in the US. I drive by roofs I did 3 1/2 years ago and they still look new.

You can widen your funnel AND charge more per house.

90% of people forget they even had a warranty. Even if it does grow back a little and you have too retreat those areas, what will that take? All of 15 minutes? Very low risk to be able to charge 10-20% more AND increase your closing rate. JMHO

__________________


«First  <  1 2 3  >  Last»  | Page of 3  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard