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Post Info TOPIC: Telling customers what the mix is made of


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Date: Oct 13, 2010
Telling customers what the mix is made of
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  One of my big selling points is that we do not apply any pressure and warn cusatomers of the dangers of it.  So they obviously want to know whats in the sauce.   I try to keep the answer to a minumum but I do say its chlorine based.  If I say sodium hypochlorite they just look at me sideways and Im not sure if that scares them more.  I've been getting a few phone calls from guys trying to pry information so I dont want to reveal any more than I have to... to anyone.  How should we be answering this question?

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Ed Thompson
Woodbridge N.J.

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Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

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Its just soap dude. If they ask me what kinda soap. I reply, Roof soap. I really do that and I sell every job! The ones I dont get choke on the price. You can tell a customer shoppin the lowest price.

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240-355-1110

From up on the Roof cleaning, Gutter cleaning, to down on the Concrete cleaning...

All pressure washing services in between!

Serving  PG, Charles, St Marys and Calvert county Maryland

Cleaning service 




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Roof Cleaning New Jersey wrote:

  One of my big selling points is that we do not apply any pressure and warn cusatomers of the dangers of it.  So they obviously want to know whats in the sauce.   I try to keep the answer to a minumum but I do say its chlorine based.  If I say sodium hypochlorite they just look at me sideways and Im not sure if that scares them more.  I've been getting a few phone calls from guys trying to pry information so I dont want to reveal any more than I have to... to anyone.  How should we be answering this question?



12 Herbs and Spices. Secret recipe based on ARMA guidelines

 



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Dwayne Miller
FLORIDAWASH
safe roof cleaning

Lake Marion Citrus & Sumter Counties in Florida


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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Some high end "Princeton" folks who are doing their homework ask alot of question. Ok so you can tell em "Roof Soap". Well, what's in the roof soap?

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Ed Thompson
Woodbridge N.J.

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Date: Oct 13, 2010
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Do you make your soap or are you buying it premade. If is premade tell them that you realy donot know but I will be happy to give you msds sheet of the product.

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Squeaky Clean Pressure Cleaning
Winter Haven Fl

Christopher Francis
863-521-4892



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Thanks Chris. But do you really think you can get away with selling someone a job and having no idea what your spraying?

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Ed Thompson
Woodbridge N.J.

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Tetradecyl Dimethylamine Oxide

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Dwayne Miller
FLORIDAWASH
safe roof cleaning

Lake Marion Citrus & Sumter Counties in Florida


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Its not a huge problem for me. Luckily Im still kickin arse even though weve been waking up to 50 degree weather. Im just looking to be consistent with my pitch. Theres only a handful who really just have to know. I will sleep well tonite.

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Woodbridge N.J.

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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Date: Oct 13, 2010
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Hey Dwayne how many jobs did Clyde land for you?

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Ed Thompson
Woodbridge N.J.

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I tell them I am not chemist your customers do not expect you to be one they just want to know that there house is in safe hands. Let me ask you this do you know what is in you laundry soap or dish soap.

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Squeaky Clean Pressure Cleaning
Winter Haven Fl

Christopher Francis
863-521-4892



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One HUGE one.

Well, the job is not huge, but all the work to be done made a decent price. Trust me the customer will get their $$ worth

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Dwayne Miller
FLORIDAWASH
safe roof cleaning

Lake Marion Citrus & Sumter Counties in Florida


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Date: Oct 13, 2010
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tell them nunya, none of their dang business? hmmconfuse

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H20 POWERWASHING
Roof Cleaning Lanoka Harbor NJ 08734
clydesampsel@gmail.com
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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Hopefully I wont ever have to rely on my dish or laundry soap to remediate black mold, moss, lichen, or algae form my clothes or dishes.

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Ed Thompson
Woodbridge N.J.

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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Date: Oct 13, 2010
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Clyde did you bring your huver cover?

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Ed Thompson
Woodbridge N.J.

(732) 726-9261
Digital Brochure

 

 

 



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Date: Oct 13, 2010
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I'm not sure it is a good idea, but I've given customers and potential customers a copy of the ARMA bulletin.  It says what they recommend for cleaning a roof and SH is mentioned.

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Gene,
Snow's Enterprises LLC
Williamsport, IN  47993



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Roof Cleaning New Jersey wrote:

Clyde did you bring your huver cover?




 this is the second time you mentioned huver cover, what is a huver cover?



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H20 POWERWASHING
Roof Cleaning Lanoka Harbor NJ 08734
clydesampsel@gmail.com
www.roofcleaningjerseyshore.com



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Date: Oct 13, 2010
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Huver cover, you know the thing AC uses for cement. We call it a "surface cleaner".

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Ed Thompson
Woodbridge N.J.

(732) 726-9261
Digital Brochure

 

 

 



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Date: Oct 13, 2010
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Snows Enterprises LLC wrote:

I'm not sure it is a good idea, but I've given customers and potential customers a copy of the ARMA bulletin.  It says what they recommend for cleaning a roof and SH is mentioned.




 If you have the same bulletin I have, I no longer use it because it says "bleach", not SH.  If it actually said "SH" I'd be more apt to using it.  The word bleach kind of cheapens the process.



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Ed Thompson
Woodbridge N.J.

(732) 726-9261
Digital Brochure

 

 

 



Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

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Date: Oct 13, 2010
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Roof Cleaning New Jersey wrote:

  One of my big selling points is that we do not apply any pressure and warn cusatomers of the dangers of it.  So they obviously want to know whats in the sauce.   I try to keep the answer to a minumum but I do say its chlorine based.  If I say sodium hypochlorite they just look at me sideways and Im not sure if that scares them more.  I've been getting a few phone calls from guys trying to pry information so I dont want to reveal any more than I have to... to anyone.  How should we be answering this question?



Confidence Sells!!!!

__________________

240-355-1110

From up on the Roof cleaning, Gutter cleaning, to down on the Concrete cleaning...

All pressure washing services in between!

Serving  PG, Charles, St Marys and Calvert county Maryland

Cleaning service 




Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

Status: Offline
Posts: 2070
Date: Oct 13, 2010
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Confidence, nor selling is any problem of mine. Lets be serious, if a smart customer says whats in it, you say "roof soap". They say "whats in the roof soap?" You say "soap". They say "whats in the soap?" You say, "soap". they say "well whats in it?" and again you say "soap". Then they say "Wow what confidence you have. You got the job!"

-- Edited by Roof Cleaning New Jersey on Wednesday 13th of October 2010 11:09:49 PM

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Ed Thompson
Woodbridge N.J.

(732) 726-9261
Digital Brochure

 

 

 

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