"to get referrals you have to EXCEED expectations. if you only meet someones expectations they aren't excited to tell others." John Roof cleaning up here in the N/E is still pretty new and people are still in the dark about roof cleaning. Every roof cleaned by me exceeds thier expectations { because it is such a drastic change that they have never seen before, and we do a great job also } still neighbors of these homes put it off. I think the bottom line right now is the economy, people right now are finding it hard to part with a couple hundred dollars. We are all doing it ourselves in our everyday life....do I pay to have the dog washed or can I save sevety bucks doing it my self? Should I rake the leaves...
that's a good point about the economy. it baffles when when people tell me they can't afford to have their roof cleaned even after I explain that it will save them long term. roof cleaning is basically unheard of hear in Iowa too. I think we are essentially opening a new market in the north. I need to dust off my college textbooks about the diffusion of innovations....something about finding the opinion leaders in the community and training them to be the change agents rings a bell. Who are the opinion leaders? Maybe realtors, maybe the local college coaches, maybe the most successful financial advisor in town (people will listen when he says its a good investment!).
"to get referrals you have to EXCEED expectations. if you only meet someones expectations they aren't excited to tell others." John Roof cleaning up here in the N/E is still pretty new and people are still in the dark about roof cleaning. Every roof cleaned by me exceeds thier expectations { because it is such a drastic change that they have never seen before, and we do a great job also } still neighbors of these homes put it off. I think the bottom line right now is the economy, people right now are finding it hard to part with a couple hundred dollars. We are all doing it ourselves in our everyday life....do I pay to have the dog washed or can I save sevety bucks doing it my self? Should I rake the leaves...
I have pounded more streets passing out flyers during my slow times than I care to remember. The one thing I learned from it is that you MUST speak to the home owner face to face.