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TOPIC: RCIA Technical Bulletin


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RE: RCIA Technical Bulletin
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Chris I posted it there so others can see the if they liked the watermark format.

I like it a lot.

I realize that I also forgot to post that.

What is the average warranty that everyone is giving, because they'd have to fill that into their document. I think that a handwritten one may appear cheesey

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David O'Connell Jr.



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Palm Beach Roof Cleaning wrote:

Chris I posted it there so others can see the if they liked the watermark format.

I like it a lot.

I realize that I also forgot to post that.

What is the average warranty that everyone is giving, because they'd have to fill that into their document. I think that a handwritten one may appear cheesey




I don't KNOW the "average" warranty off hand ?
I woud GUESS two years ??

WE give a ONE year Unconditional - Non Pro Rated warranty.

BUT - we be cleaning roofsin TAMPAFLORIDA biggrin

And do a LOT of Tile Roofs.

2 years is WAY too long for a Tile Roof In Florida smile



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813 655 8777

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Click here for more information

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The rain actually does a better job of rinsing than if you tried to rinse it yourself because the rain is slightly acidic with of ph of 5.6. Our roof cleaning chemical has a ph of 10-11 and most city water supplies have a ph of 8. The rain helps reactivate the chemical at a lower ph which gives the roof a secondary cleaning, neutralizes the chemicals better, and aids in disinfecting the mold and mildew embedded in the shingles even further. The rain does a much more thorough job, giving your roof a much longer lasting cleaning.



Here's another paragraph I added to the RCIA technical bulletin.

Look good guys?



-- Edited by Roof Cleaning Pro Greensboro NC (336)362 7659 on Tuesday 21st of April 2009 02:44:20 PM

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I have a few things that don't seem right as this is a RCIA document. I just don't want the group to get in trouble.

First the comment

"We 100% guarantee your roof will look brand new!"

This statement makes me think that RCIA guarantees that the roof would look like new.

It should read that "RCIA contractors normally provide a 100% Guarantee your roof will look like new again!" And maybe something additional stating that it depends on the physical condition of the roofing i.e. missing granuals etc.

Another one

"We offer a ____ year warranty against any streaks reappearing on your shingles."

This should read "Contractors using RCIA and ARMA certified methods normally provide a warranty ranging from 1 to 4 years depending on environmental conditions against algae regrowth on your roof. The more humid the climate the more favorable the growing condtions for algae are, thus the warranty period is shorter than in drier climates."

Last one

"We have had to go behind many competitors who pressure wash or rinse their customers roofs, which start growing mold and streaks after only ____ years."

This should go something like "RCIA contractors have had to follow behind many competitors who pressure wash or use another method of cleaning their customer's roofs. These roofs tend to start growing algae streaks again in a very short period of time."

Food for thought. This document sounds like it was written by the contractor instead of by RCIA. I know that was not the intention but that is how it comes across to me. I think we need to leave the time frames off the document totally as each area if the country is unique and different and leave that to the individual business owner. This document needs to be for RCIA, about RCIA and nothing but RCIA. It needs to explain what RCIA is, which it does. I also think we need to add in a complaint email address. We shouldn't have this problem but if we should for some reason have a bad apple in the barrel the customer needs some sort of complaint resource. Being over charged is not a complaint that RCIA should deal with but shoddy workmanship should be dealt with by suspension of certification. If you are rude then that is between the customer and yourself and RCIA will not deal with those types of complaints unless it is to the detriment of RCIA.

Gotta break this up. Secondly there should be a verification system via email like verify@roofcleaninginstitute.org (I know you have the domain) that customers can send an email saying is so and so a member reply yes or no. Is so and so a certified member reply again should be no if they are a member but not yet certified. If someone is falsely advertising let them deal with the fall out.



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Not a problem. Not being a lawyer I was just reading it in laymans terms and I did not want RCIA on the hook for a warranty if someone was to go out of business or just flat refused to honor it.

I was going to post this on my web site but after reading it I thought there were some things that needed clarification.

Yes Mike (got it right again) job well done!

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I am looking for items for my website, and this looks like a good blog item. Thanks Mike and others.

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Roof Cleaning West Tennessee








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I appreciate the information in your bulletin - especially as a newbie.  I have done much research before coming across the RCIA and truly appreciate your devotion and dedication to your work.  I have been pressure washing for some time now and recently used Spray and Forget to clean my dad's roof.  As I glanced around his neighborhood looking at the roofs, I had seen some opportunity there.  I truly would love more info.

I already have some of the equipment - low pressure sprayers, extensions on roller with multiple spickets, along with tanks and other equipment from pressure washing.  What chemicals should I be using?  What do some do that others do not? 

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Chris I would likk to thank all of you for openingmy eyes to a better and sometimes less timely way to clean roofs.  I struggled my fist year  trying this and that spending a lot of money for products that didn't work very well.   And yes low presser washing. That was a joke.  The only problem I have now is what to do with all the old equipment that just sits in the garage.
Thanks again,
Lew,
Roof Guard Shingle Cleaning



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Here's another important line I added to the RCIA technical bulletin.

Update your website or blog if you want to.

Gadgets like water brooms, roof gitters,
pitch witches, and surface cleaners
all operate from a pressure washer &
will all cause more harm than good.


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I added some more important information to the RCIA technical bulletin.

For instance, you see someone cleaning a roof with so-called "low" pressure and biodegradable chemicals and it appears they have done a good job just because the streaks and discoloration are gone, but guess what? So is a large amount of the protective ceramic coated granules which insures the shingle's warranty. The roof will no longer have the original 20-30 year warranty the customer paid for. Thousands of dollars are spent each year replacing and repairing damage caused by under skilled operators and companies who over sold their knowledge and capabilities.

Depending on how corrosive the chemicals they were using and the amount of pressure was applied to the roof's shingles, a 20-30 year warranty roof may only have enough ceramic coated granules to last 5-15 years. There is no telling how much damage they have done until 5-15 years later the roof has deteriorated prematurely and must be replaced MUCH MUCH sooner than they should have. Make sure your roof's warranty will not be compromised by hiring a qualified professional who really knows what they are doing, has references, and has proper documents from the RCIA, ARMA, and shingles manufacturers to prove it.

If the company you are asking whether or not they use a pressure washer and they say, "Yes, but it's very low-low pressure" It's only 500-1000psi and it won't damage your roof. We can not stress enough to all home owners who have asphalt shingle roofs to avoid hiring companies who use any pressure at all. A chemical only, NO pressure system is the best, safest, most efficient, longest lasting way to go.

Roof cleaning companies who "low" pressure wash roofs may have not had any complaints from the BBB for years, but it's only a matter of time when one of the roofs they have pressure washed will have to be replaced much sooner than the warranty expires. A more attractive lower price will actually be more expensive in the long run.


I also changed a couple of lines per Pat's request.  Thanks Pat.

RCIA contractors provide a 100% Guarantee your roof will look like new again!"

Contractors using RCIA and ARMA certified methods normally provide a warranty ranging from 1 to 4 years depending on environmental conditions against algae regrowth on your roof. The more humid and warmer the climate the more favorable the growing condtions for algae are, thus the warranty period is shorter than in colder, drier climates."

RCIA contractors have had to go behind many competitors who use chemicals NOT approved by the ARMA or shingle manufacturers or use no chemicals and pressure wash or rinse their customers roofs, which start growing mold and streaks much sooner than our customer's roofs.





-- Edited by Roof Cleaning Pro Greensboro NC (336)362 7659 on Sunday 20th of September 2009 01:35:06 PM

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I strongly agree with Pat's critiques (April 22nd) of the bulletin.  When I read the bulletin for the first time, I thought the exact same thing.  I suspect that it's a quick and easy fix for some minor but, important details.

A buddy of mine is the former District Attorney of my area.  He knows his stuff.  He has reviewed many documents of mine and he regularly picked out things like what Pat pointed out.  Ya know who would REALLY have a problem with it.... my 10th grade English teacher!  Bloody knuckles come to mind.
I'd ask my friend to review it but he is way way too busy for this type of thing (starting a new firm).  I simply can't ask him to do it right now.  I still owe him a window cleaning for some other work that he had helped me with. 

Does anyone know a lawyer that can give it a once over for us?
 
I believe that I speak for all the members of the RCIA when I say "Thank you for putting so much of your hard earned knowledge into this.  This is a valuable tool for the true professional".


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PaneLess Window Washing
Roof Cleaning

panelesswashtint@yahoo.com
Mongomery Bucks County PA
Harleysville,Pennsburg
Pennsylvania
(215)234-4333



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Mike, your bullentin was Excellant as most of your post are. Thanks for sharing your knowledge and time.

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I agree with red,white&blue logo.

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Red white and blue is way neato.

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Harleysville,Pennsburg
Pennsylvania
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This is not meant to go against your thoughts. But using the term NEVER use a pressure washer to clean roofs is something that should be considered.

Allow me to explain. On several occasions I have had roofs that our pumps just would not reach the peaks. Renting a lift was not an option due to landscaping and as most know some roofs are simply too steep to attempt to get on.

Although, not recommended , I have been able to gravity feed my mix directly from my mix tank into my pressure cleaner and with a 0020 tip shoot my mix 30 to 40 ft enabling me to complete the cleaning. Without applying pressure to the roof.

Just thought I'd relay my thoughts


Thanks,

Gary



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Thanks Gary, I changed it. Never is replaced with not.

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Gary if you would post what kind of equipment you are using, hoses, nozzles, guns, pumps, etc. We could help you find out why you are not shooting far enough.

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It can be limiting and perhaps a little risky to use words like "never and always".  Be sure that when you are creating your company info. that you are very selective with verbage. 

I, for one will not state in my marketing info that I "will" make a customer's roof look new.  In stead I will say that I should be able to make the roof clean.  Some people will try to hold you to an unreasonable standard - maybe their roof is damamaged under all that dirt...  Aint nothin that SH is gonna fix.


Don Cahill
PaneLess Window Washing + Roof Cleaning
Montgomery, Bucks, Lehigh County Skippack, Collegeville, Pennsburg, Quakertown,Harleysville, Lansdale, PA



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I have read through this thread and think a bulletin from RCIA is a very good idea. The bulletin should be in a pdf format that each member could print and provide to his customer. I don't think each member should be able to change the technical bulletin to fit his needs. This is a document from RCIA and should be member generic in nature. RCIA should not be on the hook for changes made by a member.

I believe Mike Sullivan said the document would be put in a pdf file for downloading. I have searched and been unable to find a link to the pdf. My apologies for not finding it myself, but would someone please direct me to the pdf link.

Thanks

Charles


-- Edited by cweman on Tuesday 29th of September 2009 12:05:13 PM

-- Edited by cweman on Tuesday 29th of September 2009 04:07:53 AM

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I wish that I could help with the link Charles but I too, am at a loss there.  I agree that the file should be tamper proof. 

With my limited knowledge of computers and what-not, I am only assuming that a pdf is tamper proof...?

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PaneLess Window Washing
Roof Cleaning

panelesswashtint@yahoo.com
Mongomery Bucks County PA
Harleysville,Pennsburg
Pennsylvania
(215)234-4333

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