If you need help building referrals on sites such as Angie's list, check out these past eClean Articles from our past issues page: www.ecleanmag.com/past-issues • How to Get the Most from Your Past Customers, by Linda Chambers, Soap Warehouse (Feb. 13 issue, p. 18-20) • Thank-You's Advance Intimacy, by Chuck Bauer (May 2012, p. 12-13) • 5 Tips for Generating Online Reviews, by Steven Wright (April 2012, p. 12)