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Post Info TOPIC: Written guarantee wording: Please critique


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Date: Apr 1, 2010
Written guarantee wording: Please critique
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Here is the first draft of Midtown's Written Guarantee. Please critique. BE HARSH! I like it!

I borrowed the 2nd paragraph from Apple Roof Cleaning's site (thanks Chris :D )and modified the 3rd and the 4th from a local roofing repair site called Dave's Roofing Repair. I added the fifth b/c my granddad used to say that rust is like a cancer.

Midtown Service Solutions LLC: Written Guarantee

Midtown offers a written guarantee against the return of unsightly roof stains caused by Gloeocapsa magma or any other strain of algae, moss or lichen for a period of three years with a full roof cleaning. A full roof cleaning is defined as the total surface area of the roof.

We are able to offer this guarantee because our safe, no pressure roof cleaning is in compliance with the cleaning recommendations of asphalt shingle and tile roof manufacturers, the American Roof Manufacturer’s Association and the Roof Cleaner’s Association of America.

Any cleaning under the guarantee period that continues to be unsatisfactory will be corrected in a reasonable timeframe; or, at contractor’s discretion, a refund of the full amount pertaining to the area in question may be returned, but not to exceed the contract price. Contractor assumes no liability for any perceived consequential or inconsequential damages to interior of structure unless gross negligence is established.

This guarantee does not cover stains caused by the accumulation of debris such as results from normal tree shedding or strong winds or the physical attachment of such debris to homes such as resulting from extreme wind conditions.

Rust stain removal is not covered by this warranty unless otherwise noted or unless gross negligence is established.  Roof stain removal is not a solution against further instances of rust and we do not offer it as such.




-- Edited by Midtown on Thursday 1st of April 2010 10:07:39 AM

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Midtown Service Solutions

Roof Cleaning Wake Forest NC 27587
919-412-2432



Roof Cleaning Wake Forest, Raleigh, Knightdale, Rolesville, Youngsville NC



Premium Member Roof Cleaning Institute of America Certifiied Roof Cleaning Specialist

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Date: Apr 1, 2010
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( KISS METHOD ) 
I would just simplify it and tell them you will come back, because you want to take care of your customers. 

My warranty is my word and I will come back ASAP and resolve any issues about the area I cleaned. You have to or you will end up in court...no... I would not give them too much ammo, to shoot you with.

 If anything everyone needs to cover their @$$ on harming landscaping, any live or dead surfaces, animals, pets and using owners water, electric...etc....etc.... I tried to cover everything on the back of my contract, along with a promise to come back if a problem occurs on a area I cleaned.

Just my thoughts...Good Luck!   biggrin

Midtown Service Solutions LLC: Written Guarantee

Midtown offers a written guarantee against the return of unsightly roof stains (from the same area we cleaned) for a period of three years.

We are able to offer this guarantee because our safe, no pressure roof cleaning is in compliance with the cleaning recommendations of asphalt shingle and tile roof manufacturers, the American Roof Manufacturer’s Association and the Roof Cleaner’s Association of America.

Contractor assumes no liability for any perceived consequential or inconsequential damages to interior of structure unless gross negligence is established prior to cleaning.

This guarantee does not cover stains caused from neglect from normal landscaping / yard  maintenance, strong winds or the physical attachment of such debris to homes as resulting from extreme wind conditions.

Rust stain removal is not covered by this warranty unless otherwise noted or unless gross negligence is established.  Roof stain removal is not a solution against further instances of rust and we do not offer it as such.



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Date: Apr 1, 2010
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Changes adopted. Thank you for your input.

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Midtown Service Solutions

Roof Cleaning Wake Forest NC 27587
919-412-2432



Roof Cleaning Wake Forest, Raleigh, Knightdale, Rolesville, Youngsville NC



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Date: Apr 1, 2010
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I had done something  similar for a while and the custumers loved it. I got away form it when i got busy, and need to go back ad do it again.

I printed the " Stain Free for a Year" guarantee on a color printer and nice resume paper.

its just a little value added service that no one else in my area is doing.  My only comment is that yours might be a little wordy, but I love the concept!

If I can find my old file i'll convert it to JPEG and try to post.


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Ray Burke
Spray Wash Exterior Cleaning
850.528.3226
visit our website
Soft Washing and Pressure Washing
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Serving Tallahassee, FL, The Big Bend
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http://www.spray-wash.com
 


Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Doug that was well thought out. Good Job!
The three years is along time. Is it because of competition?

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I love what your doing with offering a guarantee and standing behind your work, thats awesome ! But I'm curious of what others think about him going the 3 years ? Should he maybe cut it back to one or even two years ? Just curious what you all think on this ? Again... I love what your doing and it all looks great !!!

-- Edited by Roofie on Thursday 1st of April 2010 09:02:27 PM

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I meant offering a guarantee

-- Edited by Roofie on Thursday 1st of April 2010 09:01:54 PM

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