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Post Info TOPIC: Customer wants no SH


Guest

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Posts: 6
Date: Sep 22, 2009
Customer wants no SH
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What is the best way to clean a roof if the customer is requesting that we use no bleech?


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     Superior Exterior 
         Roof Cleaning
   Chris Watson/Margaret M. Watson
 828-331-8118/828-331-8980



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Posts: 1247
Date: Sep 22, 2009
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Warn them without it will require pressure washing or heavy rinsing which will void the warranty.

The ARMA and shingle manufacturers recommend bleach/TSP for a very good reason.

It does not require pressure to remove streaks and will give immediate results and also will keep the roof clean the longest.

Tell them you will bag the downspouts and collect the chemical run-off to protect landscaping.

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Guest

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Posts: 386
Date: Sep 22, 2009
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Also search out the technical bulletins Mike talked about by GAF/ELK and ARMA roof shingle manufactures and print them out and show it to the customer. Let them know the dangers of using a pressure washer and like Mike said it will void the warranty. You do have products out there that you can use with a pressure washer but say good bye to some of the heat protection, granules will be lost and 2 to 5 years off the shingles will be taken. In most cases when that is done the algae will return because it was never killed to begin with, good luck to bud.

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ROOF CLEANING SPECIALIST
2129 General Booth Blvd, Ste 103-216
Virginia Beach, VA 23454
Serving all of Hampton Roads, VA
(757) 650-7456
 



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Posts: 404
Date: Sep 22, 2009
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You could tell them you have a proven, approved process that will clean their roof so well you will give them a warranty. If they still insist on no bleach, walk away.

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ALABAMA PRO WASH

http://www.roofcleaningalabama.com

EMAIL: ANDY@ALABAMAPROWASH.COM

205-799-9069



Roof Cleaning Institute Of America Certified Roof Cleaner

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Posts: 590
Date: Sep 22, 2009
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Walk away. Your cleaning reputation depends on it. Don't let customers dictate how you operate.

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Guest

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Posts: 6
Date: Sep 22, 2009
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Thanks for all the good advice. I will advise her on the damages then show her the GAF/ELK and ARMA report and if she is still difficult i will just walk away.

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     Superior Exterior 
         Roof Cleaning
   Chris Watson/Margaret M. Watson
 828-331-8118/828-331-8980



Guest

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Posts: 335
Date: Sep 23, 2009
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Here's 2 tech bulletins, to show the customer that sh is recommended.

http://www.asphaltroofing.org/pdf/tb_217.pdf

http://www.gaf.com/Content/Documents/111115.pdf

If they still refuse, then obviously they know more than the rest of us.  I'd pass on the job.

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Chris Gunther

Chesapeake Hydro-Wash LLC
8693 Tuckahoe Rd.
Denton, MD 21629

410-479-9744
Serving Maryland and Delaware
Roof Cleaning Maryland - Roof Cleaning Delaware
Roof Cleaning Delmarva

RoofCleaningAnnapolisMaryland-1.jpg


Guest

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Date: Sep 23, 2009
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Maybe I missed something,...but what is the customers' reasoning on insisting no bleach?


Jeff

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Raystown Roof Cleaning
Central, Pa

(814) 644-1396 or 1-800-236-0322

Roof Cleaning Central Pennsylvania

Huntingdon, State College, Lewistown, Altoona









Guest

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Posts: 386
Date: Sep 23, 2009
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I have walked away from jobs that someone insisted on no SH, and no pressure roof washing, do the same bud.

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ROOF CLEANING SPECIALIST
2129 General Booth Blvd, Ste 103-216
Virginia Beach, VA 23454
Serving all of Hampton Roads, VA
(757) 650-7456
 



Guest

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Posts: 229
Date: Sep 23, 2009
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I have been asked for no bleach but it was because it ruber painted roof he said that warrenty will not cover sh damage. Show do clean something like that and how do you exsplain that it will not come clean with out the sh.

-- Edited by chrisf72 on Wednesday 23rd of September 2009 08:50:36 PM

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Squeaky Clean Pressure Cleaning
Winter Haven Fl

Christopher Francis
863-521-4892



Roof Cleaning Institute Of America Certified Roof Cleaner

Status: Offline
Posts: 590
Date: Sep 23, 2009
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Call the manufacturer. Each roof type needs a different cleaning application. Metal is different from shingles and shakes are different again. Know your roof and call the MFG if there are any questions. Tell them that these roofs are so few and far between you need to do some research on the proper chems.

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RCIA Founder

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Posts: 7919
Date: Sep 24, 2009
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Let him read THIS http://www.roof-cleaning-tampa.com/2009/09/green-roof-cleaning-tampa-fl.html



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Apple Roof Cleaning Tampa Florida

711 Westbrook

Brandon, FL 33511

813 655 8777

See our website here 

Click here for more information

Here are more of our services

Watch a short video

 




 



RCIA Founder

Status: Offline
Posts: 7919
Date: Sep 24, 2009
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chrisf72 wrote:

I have been asked for no bleach but it was because it ruber painted roof he said that warrenty will not cover sh damage. Show do clean something like that and how do you exsplain that it will not come clean with out the sh.

-- Edited by chrisf72 on Wednesday 23rd of September 2009 08:50:36 PM


LOL, I kick these idiots AZZ who use other then ARMA/RCIA approved chemicals !
Show THIS http://www.cpsc.gov/cpscpub/prerel/prhtml95/95130.html

ROTFLMAO !!!!


 



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Apple Roof Cleaning Tampa Florida

711 Westbrook

Brandon, FL 33511

813 655 8777

See our website here 

Click here for more information

Here are more of our services

Watch a short video

 




 



Guest

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Posts: 6
Date: Sep 24, 2009
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I’m heading out to her home on the 24th to do the bid. ill have more details later about why she is insisting no SH. I bet some other company didn’t dilute the chemicals on the ground properly and cause her plants to die. Taking any bets………..

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     Superior Exterior 
         Roof Cleaning
   Chris Watson/Margaret M. Watson
 828-331-8118/828-331-8980



RCIA Founder

Status: Offline
Posts: 7919
Date: Sep 24, 2009
Permalink  
 

Chriswatson wrote:

I’m heading out to her home on the 24th to do the bid. ill have more details later about why she is insisting no SH. I bet some other company didn’t dilute the chemicals on the ground properly and cause her plants to die. Taking any bets………..




Always have a copy of the ARMA Roof Cleaning Bulletin to show her on hand.
You are most likely up against a competitor using  a Sodium Hydroxide roof cleaner, and rinsing it off wioth "no pressure".
Your competitor has bad mouthed Chlorine, you need to re educate her, IMHO.




 



__________________


Apple Roof Cleaning Tampa Florida

711 Westbrook

Brandon, FL 33511

813 655 8777

See our website here 

Click here for more information

Here are more of our services

Watch a short video

 




 



Guest

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Posts: 181
Date: Sep 24, 2009
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I agree with Pat...try to sell your product and if they dont agree with the technique, then walk away. Remember that they called you because YOU are the professional, not them. If they want to act like they know better then you, then let them learn the hard way.

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Blake Meaux
Restoration Roof Clean, LLC.
Phone: 281-853-5753


Houston Texas Roof Cleaning

 



Guest

Status: Offline
Posts: 117
Date: Sep 24, 2009
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Please listen to these pro's in here.  These roof cleaners know what they are talking about.  They convinced me.  I have been cleaning with SH now for about 1 year and will never revert back to anything else.   I used Sodium Hydroxide for a while and regret ever using it.  I never used Sodium Precarbonate so I cann't comment on that.

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Roofguard Shingle Cleaning
&
Sun-Brite Home Maintenance

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sun_brite@ymail.com



Guest

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Posts: 167
Date: Sep 26, 2009
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I guess the customer doesn't really want a FUNGUS free roof.



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Roof-Bright of Florida
Gary Boyd (owner)



Guest

Status: Offline
Posts: 25
Date: Sep 27, 2009
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Chriswatson wrote:

I’m heading out to her home on the 24th to do the bid. ill have more details later about why she is insisting no SH. I bet some other company didn’t dilute the chemicals on the ground properly and cause her plants to die. Taking any bets………..



Hey Chris,

How did it go?  The best you can do, as the experienced pros here have said better than I can, is to educate the consumer.  How many of us get most of our work by informing consumers of the choice to have their roof cleaned rather than replaced?  The same thing applies to using SH vs. some other sort of cleaner.

As Mike wrote:

"Tell them you will bag the downspouts and collect the chemical run-off to protect landscaping."

I think that's often people's biggest concern.



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