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Post Info TOPIC: Here are a few comebacks for customers.


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Here are a few comebacks for customers.
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These are assuming that you already know their roofs look like crap and needs to be cleaned.
1) were just gonna get a new roof!
    (cb) what are your estimates so far, ohh lowest one was 4000. ok so if i could give you a  new roof for 500 i would get the job then right.  That opens them up to ask you questions. if they ask you anything, your in. thats a way around that one.
2) were not interested!
    (cb) Really, apparently you haven't been intersted for at least the last 10 years. so what will it take to get you interested in not spending 8 grand to replace your roof? would a free no obligation estimate work? Bam!!! whos gonna tell you no if there roof looks like crap? again your in.
3) were selling the house so we won't be here.
   (cb) ohh... ok so when buyers walk up to your house what do you think the first thing their realtors is gonna tell them to look at. your liabilty of a roof everyone buying knows that. so how bought this, why don't you let me do a free no ob estimate and help you get buyers to worry about the layout of the house and not how much its gonna cost to replace the roof. fair enough right.
 (cb2)  ohh.. ok well what are you asking. 150000. so really 165000? what do you mean hansom salesman of roof cleaning? well as soon as the buyer gets out of the car there already gonna throw a 10 -15 grand estimate to replace the roof. so your realy at 165000. but who knows the house might comp out at that so you might get lucky. any ways were just doing free no obligation estimates and thought you might be interested. sorry for bothering you. thats when they will ask you to just go ahead and measure it up. bam, again your in.

these few tips are only good if you are quick if you sound like your reading a script they will blow you off. make them feel stupid with out hurting their fealings our actually calling them stupid. i promise it can be done. stay tuned for more and send them if you gottem.



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Good suggestions, thank you!


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Mark Poole

 



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mescalera wrote:

These are assuming that you already know their roofs look like crap and needs to be cleaned.
1) were just gonna get a new roof!
    (cb) what are your estimates so far, ohh lowest one was 4000. ok so if i could give you a  new roof for 500 i would get the job then right.  That opens them up to ask you questions. if they ask you anything, your in. thats a way around that one.
2) were not interested!
    (cb) Really, apparently you haven't been intersted for at least the last 10 years. so what will it take to get you interested in not spending 8 grand to replace your roof? would a free no obligation estimate work? Bam!!! whos gonna tell you no if there roof looks like crap? again your in.
3) were selling the house so we won't be here.
   (cb) ohh... ok so when buyers walk up to your house what do you think the first thing their realtors is gonna tell them to look at. your liabilty of a roof everyone buying knows that. so how bought this, why don't you let me do a free no ob estimate and help you get buyers to worry about the layout of the house and not how much its gonna cost to replace the roof. fair enough right.
 (cb2)  ohh.. ok well what are you asking. 150000. so really 165000? what do you mean hansom salesman of roof cleaning? well as soon as the buyer gets out of the car there already gonna throw a 10 -15 grand estimate to replace the roof. so your realy at 165000. but who knows the house might comp out at that so you might get lucky. any ways were just doing free no obligation estimates and thought you might be interested. sorry for bothering you. thats when they will ask you to just go ahead and measure it up. bam, again your in.

these few tips are only good if you are quick if you sound like your reading a script they will blow you off. make them feel stupid with out hurting their fealings our actually calling them stupid. i promise it can be done. stay tuned for more and send them if you gottem.




GREAT STUFF !

When ALL else fails, here is what I say "Mr Customer, I am Chris from Apple Roof Cleaning, and your Neighbors asked me to talk with you"
"You SEE Mister Filthy Roof, the crap on your roof is making it IMPOSSIBLE for your neighbors to KEEP their own roofs clean"yawn
"This is because the crap on your roof is an airborne spore that blows from roof to roof"
"You CARE about your neighbors, don't you" ??


LOL 

 



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Chris, you are a funny guy. I bet you are the life of a party.

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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Keep um coming guys. We need all the help we can get.

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Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist-MODERATOR

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I've had a lot of people ask me to just Clean the front part of their Tile or Shingle Roof. They tell me they don't care about the back because they never see it.... My response is normally, " Do you only wash the drivers side of your car when you go to the car wash because that's the side you get in on and only see that side?)

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I like to say sometimes, "if I go any lower I will lose my job" or "My boss will fire me if I go any lower". I work for my company, even if I am an owner. My company and me are 2 different things. I am an employee of APWInc. The homeowner does not need to know that you are the owner of your company. Usually all that means to them is you can give them a deal, and all it means to you is I am really cool because I own a company. If I had an employee thst gave drastic discounts I would have to fire that person.

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I get all those excuses and more. The only thing I always tell them is "Let's be honest with each other you know and I know it costs good money to run a legit buisness, so if someone is giving you a deal to good to be true, it's because your dealing with 1) A Newbie, who will practice on your House 2) Someone with No License or Insurance bills to worry about.

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THATS GREAT THE NEW GUY IS TAKING NOTETHANKS LEITH

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I like that handsome salesman of roofing line! lol. Those lines can be very useful. Seems most of them would be on hard sales or for people still conflicted on what they need.



Thank you Mr. Rejuvenator

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Roof Rejuvenators Roof Cleaning Wilmington, NC (888) 366-3051 wrote:

��� (cb) what are your estimates so far, ohh lowest one was 4000. ok so if i could give you a� new roof for 500 i would get the job then right.� That opens them up�to ask you questions. if they ask you anything, your in. thats a way around that one.


Haha I love this one.  It's the classic comparison trick, where the price of your service seems like nothing at all compared to some other number.  Thanks for sharing!!



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